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Not be enamored with building the platform and then thinking later about how we're going to get the results of that platform, whatever it is, to the person who needs it the most, making the platform less important than the effect.
They are made for the mobile professional who needs to keep appointments, check e-mail and receive faxes, but doesn't need a fullblown laptop.
"There are those who need to access information while on the road, and those who need to create it," says Seybold.
Recording the information assumes that the language used has a standardized meaning, one that is reproducible by the provider, who makes the record, and the next provider, who needs to interpret the record.
Because there are so many variables involved, those who need precise answers and exact ways of always doing the same things need not apply.
The channel, in some cases, provides an economical alternative to travel for managers who need to participate in a discussion with people who are geographically separated.
Voice mail would be particularly useful for employees who need to communicate across time zones.
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