underpromise and overdeliver

underpromise and overdeliver

Avoid raising expectations, and then exceed them. Used as a strategy to achieve satisfaction among one's client, customer, boss, etc. I want all of our customer service representatives to underpromise and overdeliver, so that all experiences with our company are positive ones. The boss urges us to underpromise and overdeliver, but I think our clients are perfectly happy when we do just what we promised.
See also: and
References in periodicals archive ?
A few of the other guidelines that he considers timeless are: #2: Know your stuff; #3: Do what you say; and #4: Underpromise and Overdeliver, because "It's always better to be pleasantly surprised than to be disappointed."
Underpromise and overdeliver should be the mantra for elected officials, not the other way around.
I've learned to underpromise and overdeliver rather than the opposite, and it has made my relationships in business and at home much stronger as a result.
'Also, we tend to underpromise and overdeliver. That's why we don't want to be too over-optimistic.'
Nier's career strategy is to underpromise and overdeliver. "It garners you respect, and it just overall promotes you in a positive light," Nier said.
In the same statement he did also say the club would continue trying to "underpromise and overdeliver" so we should not take the figure as Gospel, but those who place too much expectation on a great overhaul of the squad will be sorely disappointed.
We already know customers today want everything and they want it now, so all you have to do is underpromise and overdeliver and you're golden.
As part of the team, loan officers for the most part know the drill: Loan applications should be 100 percent complete, all documentation should be thoroughly reviewed prior to going to the ops team, loans should be submitted in a timely manner, excellence in communication (including internal customers) should be a top priority, "underpromise and overdeliver" should be a core discipline and so on.
8 Underpromise and overdeliver - most of your competition does the opposite!
For me, as an example, it is an idea that is completely opposite to the way I usually work, which is to underpromise and overdeliver.
These include such tidbits as: aim for early wins in areas important to your boss; identify the organization's "untouchables"; underpromise and overdeliver; and clarify, clarify, clarify to ensure you know what your boss expects.
Ford chairman and chief executive Bill Ford Jr has repeatedly said he prefers the company to 'underpromise and overdeliver' on its turnaround plan aimed at producing pounds 3.82 billion in annual pretax profit later this decade.
Wall Street loves companies that underpromise and overdeliver, ostracizing the opposite.
As he will say, "On a farm you never stop working hard or learning." Stanley also absorbed his father's philosophy of "underpromise and overdeliver" - a mantra that has stayed with him since he left the farm SO years ago.
He added: "We need to underpromise and overdeliver." Almost 80,000 square miles of ocean remains closed to fishing and the toll of dead and injured birds and marine animals, including turtles and dolphins, is climbing.