"Because the transition to the chat-bot is seamless, and the chat-bot is available 24-7-365, our response time to leads was reduced to zero," he says.
Franklin Johnston staff--such as Beckwith-Taylor, the leasing agents and social media managers--are able to follow along or review the prospective residents' conversations with the chat-bot to gain positive, targeted communications.
Fickert says one big advantage to artificial intelligence and machine learning, which drives the chat-bot, is that the more the chat-bot learns, the smarter it becomes.
Apartment communities using the chat-bot provide basic information about the property and its available apartment homes.
The chat-bot, being equipped with Zinrai AI, not only recognizes language features such as individualized expressions and synonyms, it extracts related information from question-and-answer knowledge-bases or FAQs that a company has accumulated, narrowing down the meaning of the question while finding an accurate answer.
Provides more detailed support through coordination between operators and the chat-bot