underpromise and overdeliver

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underpromise and overdeliver

Avoid raising expectations, and then exceed them. Used as a strategy to achieve satisfaction among one's client, customer, boss, etc. I want all of our customer service representatives to underpromise and overdeliver, so that all experiences with our company are positive ones. The boss urges us to underpromise and overdeliver, but I think our clients are perfectly happy when we do just what we promised.
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References in periodicals archive ?
Another is to underpromise and overdeliver. For example, if a special order is due in four or five days, tell the customer it will take a week.
He said: "I am going to make a promise - people would rather politicians under-promise and overdeliver, but here is my promise: I am not going to solve the problems of the North East in the next five years.
Our consistent growth confirms our belief that CK Mondavi wines overdeliver for the price point.
Top performers take pride in their work and often strive to overdeliver on expectations.
Whereas items such as shampoos and body washes had a more functional element to them and had to overdeliver on the ingredient and benefit story.
I joined a company, and early on, I wanted to showcase my brilliance and prove to the company that I can overdeliver results.
"It has swung more in Ferrari's direction so I am having to overdeliver.
"It has swung more in Ferrari's direction so I am having to overdeliver. The pressure to extract every ounce is greater than ever if I want to be number one at the end.
A few of the other guidelines that he considers timeless are: #2: Know your stuff; #3: Do what you say; and #4: Underpromise and Overdeliver, because "It's always better to be pleasantly surprised than to be disappointed."
Sought why it is lower than the 11-percent growth of the industry last year, Lachica said it is better to 'undercommit and overdeliver' so as to weather expectations.
Underpromise and overdeliver should be the mantra for elected officials, not the other way around.
Stoica even underlines that the complete lack of populism has detrimental effects on political candidates, as it was in the case of Ed Miliband who ran on an "underpromise and overdeliver" campaign instead of delivering the people promises which would bring him voters.
It's always better to under-promise and overdeliver. If you overpromise and under- deliver when you know it's not feasible, be prepared to have daily calls and unpleasant emails from the employer.
What we're doing at our grown-up start up is all very heady and exciting, and it remains an honor to get up every day and head into the Trib office to work alongside our amazing staff to deliver (ideally, overdeliver) on everything we've promised.
'Also, we tend to underpromise and overdeliver. That's why we don't want to be too over-optimistic.'