keepage

keepage

slang The retention of current customers. Used primarily within the healthcare industry, especially in juxtaposition to the "leakage" of customers. I am not denying that the acquisition of customers is incredibly important, but it won't matter a jot if we don't start focusing on keepage. Our consultancy works with healthcare providers of all sizes to turn patient leakage into patient keepage.
Farlex Dictionary of Idioms. © 2015 Farlex, Inc, all rights reserved.

keepage

n. stuff that you want to keep. (The opposite of garbage.) The stuff in that pile is garbage. This stack is keepage.
McGraw-Hill's Dictionary of American Slang and Colloquial Expressions Copyright © 2006 by The McGraw-Hill Companies, Inc. All rights reserved.
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References in periodicals archive ?
The problem of referral "leakage" or lack of "keepage" as one system leader refers to the challenge (9) is a direct threat to the system's financial and asset base performance.