CREDENZAWARE is the term we somewhat humorously use to describe the unrealized output of well-intended organizational studies and project initiatives that all too often find their way to the shelves, disk drives, and credenzas of senior executives.
Credenzaware often has auspicious beginnings; emerging from competitive pressure and best in class intentions, hammered out from long and diligent hours of staff effort, offering provocative recommendations whose subsequent implementation is derailed, discounted, and dumped by the absence of accountability and unclear cause-effect linkage with business outcomes.
* Problem Statement Drift: Credenzaware breeds when a problem is not framed tightly and clearly; when the initial problem statement begins to bob and weave.
Credenzaware saps vitality and diminishes confidence.
Where credenzaware builds up, your board will find an organization that is confused, abused, and "bummed out."