As Mark Danaher (Head of Disruptive Technologies Practice at Infosys) writes, it is high time businesses stop trying to get chat-bots
to pass the Turing Test, and double down on tackling tedious, time-consuming tasks that are killing business productivity instead.
In order to resolve these issues, Fujitsu is offering CHORDSHIP, a solution to raise the quality of customer contact, providing total support for contact center operations using chat-bots, from consulting to deployment, setup and operations, making the customer experience as rich as possible and contributing to improved productivity for contact centers.
Because this system does not need to be trained in advance with huge volumes of teaching data, unlike deep learning chat-bots, it can rapidly automate contact center operations.
CHORDSHIP contributes to enhanced customer experience and improved productivity in contact centers by utilizing Fujitsu Enterprise Application CHORDSHIP Digital Agent, a chat-bot capable of highly accurate responses gained through Fujitsu's approach to artificial intelligence, Human Centric AI Zinrai.
Fujitsu not only offers consulting on chat-bot deployment, including proposals for AI applications and verification of the effects that can be expected after deployment, based on a customer's existing operational data, it also provides total support for everything from deployment and setup to operations support for contact centers.
The Digital Agent, offered as a SaaS, is a chat-bot equipped with an interface that can connect to websites and services such as LINE, Skype, and Facebook.
Provides more detailed support through coordination between operators and the chat-bot
We aim to create a service that can respond to user questions and needs at any time through 24/7/365 support with this chat-bot.
, speech-to-text, predictive analytics, risk management, robotic kiosks, are just a few of the exciting areas, employing cutting-edge technology.
noHold's Instant Support inferential engine offers many advantages over automated FAQs, search engines, chat-bots
, and menu-driven systems because it delivers targeted solutions, not general answers or links to documents that require additional research.