Five9 Virtual Call Center Inbound enables organizations to better manage inbound calls by
quickly ensuring that all incoming calls are automatically routed to the correct individuals or departments through simple and easy-to-setup interactive voice response (IVR) phone trees and "skills groups", and prioritizes calls based on customer type, call type, or other customer-specified criteria.
CallWave's desktop software enables customers to preview calls by
hearing messages in real time, and easily manage and move calls from their home phone to another convenient device, such as their cell phone.
With all that information stored in Voice Print's SQL database, the customer can retrieve and analyze those calls by
whatever category makes the most sense for their business.
This integration automates outbound calls by
passing only answered calls to an agent, thereby significantly increasing their productivity.
of VoIP Calls by
Establishing a Fixed Point of Routing
The Call Routing Manager comes with a sample database-driven routing module that routes calls by
matching DNIS, ANI, or other call information against a customer-supplied database of routing destinations.
Bell Atlantic, as an affiliate in the ITXC WWeXchange Service, is paid to terminate calls routed to it by ITXC just as it is paid to terminate traditional long distance and international calls by
The service, Net2Phone Direct, reduces the cost of international calls by
up to 95%.
To ensure that AT&T customers always reach AT&T, the company has ended an agreement with Bell Atlantic that enabled customers to place calling card calls by
dialing 0+ the number.
By using any touch-tone phone, users can remotely monitor calls by
trunk group, agent extension and DNIS number.
Authorized personnel can monitor calls by
agent, DNIS code and trunk groups.