back office


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back office

The section of a business or company that is responsible for managing internal affairs (such as administration, information technology, and so on) and thus generally does not have contact with clients, customers, or the general public. You should ask one of the people in the back office for help with your computer. I spent so many years as part of the bank's back office that now I'm not sure I know the appropriate way to talk to a customer.
See also: back, office
References in periodicals archive ?
If the back office fails to deliver, performance metrics such as first call resolution and average handle times may suffer, but the impact to customer satisfaction and loyalty is really where the rubber meets the road.