back office


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back office

The section of a business or company that is responsible for managing internal affairs (such as administration, information technology, and so on) and thus generally does not have contact with clients, customers, or the general public. You should ask one of the people in the back office for help with your computer. I spent so many years as part of the bank's back office that now I'm not sure I know the appropriate way to talk to a customer.
See also: back, office
References in periodicals archive ?
Pro Back Office (PBO) provides highly skilled operational accounting, finance and strategic consulting talent, experience and expertise.
We have yet to hear an advisor tout an improvement in their broker dealer experience through extensive back office consolidation.
* Emergence of e-commerce back office integration solutions
Because the back office knowledge worker's desktop is the nexus of where all transactions take place.
"Misys Global Back Office will enable our customers to have market leading back office operations according to best practices, which also gives insights of upcoming changes and allows them to consolidate and rationalise their costs across systems, demonstrating significant ROI."
The back office should improve its performance by adopting best-practices and technologies employed by the contact center including task segmentation/routing, automation, presence and workforce optimization (WFO).
"Based on the success of the pilot project, we intend to replicate the rural back office model in other states across the country in the near future," Dugar noted.
Chief constable Keith Bristow and his West Midlands counterpart Chris Sims say the language of frontline and "back office" - used by government - is unhelpful.
Newly-released Government figures revealed Perry Common Junior and Infants' School spent pounds 816,999 on back office administration during the 2009/10 academic year - more than 47 times the national average.
Dada la importancia que en el area de reclamos y variaciones, se brinde a los clientes una atencion rapida y satisfactoria, el estudio a realizar evaluara las zonas Front Office y Back Office para proponer soluciones que aumenten el nivel de satisfaccion de los clientes.
Kirklees Conservative leader Clr Robert Light said: "There are many back office functions which don't need to be provided five times across West Yorkshire.
The report sets out a series of possibilities for streamlining "back office" functions in the NHS and "sharing" services to save pounds 600m a year.
They will be looking for back office staffwho help settle stock trades.
The new BOC ruling by the National Automated Clearing House Association, effective as of March 2007, allows businesses to collect a check written at the checkout counter and convert it to an ACH transaction in the back office and then deposit that transaction electronically.
LLOYDS TSB is at the centre of an outsourcing row with its staff union after the company announced the closure of a back office operation.