back office


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back office

The section of a business or company that is responsible for managing internal affairs (such as administration, information technology, and so on) and thus generally does not have contact with clients, customers, or the general public. You should ask one of the people in the back office for help with your computer. I spent so many years as part of the bank's back office that now I'm not sure I know the appropriate way to talk to a customer.
See also: back, office
References in periodicals archive ?
If the back office fails to deliver, performance metrics such as first call resolution and average handle times may suffer, but the impact to customer satisfaction and loyalty is really where the rubber meets the road.
Compeat Back Office 5 includes many new features, including improved searching and enhanced browsing and filtering.
Its open interface architecture allows additional products or existing back office and/or head office solutions to be seamlessly connected, including outdoor payment and car wash terminals.
The MetroNet VoIP Overlay solution integrates and packages a standard set of features and capabilities which includes the Verso Clarent(R) endpoint (Class-5) and tandem (Class-4) switching technologies, as well as other core capabilities and services including the optional back office component that helps in the management of the solution.
Outsourcing back office functions like title and escrow, closing and post-closing to the experienced team at GMS ensures our ability to continue opening doors to subprime borrowers when other lenders cannot accommodate their needs.
As back office reform strategies open new sources of data for governments, BI enables agencies to gain the greatest value from their IT investments.
3 billion) of assets under management, has entered into an agreement with JPMorgan Hedge Fund Services ("JPMorgan HFS") to outsource the middle and back office services for its hedge funds.
For those insurers with non-AdminServer solutions, VBO can be utilized through an integration hub, establishing communication standards for all affected applications; thereby eliminating the constraints of the traditional back office mix of disparate and siloed systems.
State and local governments are using the four technology components of BI data integration, analysis, reporting and performance management - as part of broader back office reform strategies.
Radiant Systems enables restaurant operators to increase sales, control operating costs and build customer loyalty through innovative technology solutions including point-of-sale, back office, enterprise reporting, gift card, loyalty programs, hardware and support.
Both divisions offer high-performance document output management, payment management and EDI translation and connectivity management solutions, and the new solution, EZContentManager, further builds out the company's suite of software solutions for optimizing the back office.
We selected MenuLink for its reputation as the easiest back office application to use," said Gene Thurston, IT director at Don Pablo's.
Enkata, a leading provider of On Demand Operational Performance Management (OPM) solutions that improve the performance of both front and back office operations, today announced that Ventana Research, the leading Performance Management research and advisory services firm, has issued a report acknowledging the company for its innovation, best practices and support services.
NEW YORK -- Information Mosaic Ltd (IM), the leading global provider of advanced middle and back office solutions for the securities services industry, today signed a product development agreement with New York-based GlobeTax to use GlobeTax's new SWIFT Service Bureau to provide IM's converg-e(TM) and CAMA(TM) users with fully automated withholding tax processing functionality.
PHOENIX -- ADERANT, a global provider of business and financial management software for professional services organizations, today announced at the International Legal Technology Association (ILTA) 2005 Educational Conference that the company has enhanced its leading financial and practice management solution, ADERANT Back Office (formerly CMS.