Last year, I was working with a telecommunications software company that wanted to integrate a chatbot
into its solutions.
According to Technopedia, a chatbot
, also known as artificial conversational entity (ACE), chat robot, talk bot, chatterbot or chatterbox, is an artificial-intelligence (AI) program that simulates interactive human conversation by using key pre-calculated user phrases and auditory or text-based signals.
The inclusion of a chatbot
is also important because it provides an intuitive experience for users, thanks to advanced artificial intelligence technology," she added.- TradeArabia News Service
Over three quarters (79 percent) of users were open to asking a chatbot
, on the condition it could reliably function as a concierge.
Singapore-based DBS (D05.SI) has launched a chatbot
called Foodster for ordering meals online.
Join InsuredMine for an in-depth session followed by Q&A on why you need a chatbot
and how it can be used.
Summary: New Delhi [India], Oct 13 (ANI): The Indian Railway Catering and Tourism Corporation Limited (IRCTC) on Saturday launched AskDisha - a chatbot
powered by Artificial Intelligence (AI) for improving the customer services of railway passengers and IRCTC users.
Students are much more willing to engage with a chatbot
than with a human, as it can be seen as a lower-risk situation, says Elizabeth Adams, associate vice president for undergraduate studies.
Shinhan Bank, which integrated its numerous apps into one app, the SOL, in January, mounted a chatbot
service in the app.
* Chatbots are most commonly deployed for websites, with all respondents stating that they either already do or are planning to deploy a chatbot
on their website.
When it comes to events, there is no shortage of those routine, repetitive questions for which a chatbot
could be well suited: providing directions to the keynote ballroom, answering questions about where a specific speaker will be presenting, offering suggestions for sessions that correlate to a particular topic.
* A chatbot
strictly designed to front-end customer service interactions.
To develop a chatbot
that can be utilised effectively at all these phases might be extremely challenging.
If someone wants to know if their child is covered on their policy, or what the excess is for a particular type of damage, a chatbot
can provide the answer immediately, with minimal fuss, no matter the time of day.