What happened?


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What happened?

What went wrong here? Bob (approaching a crowd): What happened? Tom (with Bob): What's wrong? Bystander: Just a little mix-up. A car wanted to drive on the sidewalk, that's all. There was a terrible noise, an explosion that shook the house. Bob looked at Jane and said, "What happened?"
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As well-trained communicators, we know that dealing with an emergency effectively -- especially in the early stages -- means sticking to the facts and answering a number of basic questions: What happened? When did it happen?
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