Emerson, he will call, I shall call; you or your son will return our calls
before ten days have elapsed.
With all of the sophisticated needs our call
center customers have, we are excited that U.
InstantOffice provides the stability and true functionality that our company requires, as well as a flexible platform that will expand to fulfill our call
center needs as our company grows.
center solution makes it easy for agents to give callers the type of customer care that generates customer loyalty and sales, but at a lower cost to the business.
Lavin, president of Operator Teleservices, "as it leverages the scale of our call center while maintaining geographical disbursements.
The selection of AT&T Resource Manager by West TeleServices is evidence that combining GeoTel's software with our call center consulting and networking integration expertise, is exactly what the marketplace wants," said Deborah Ingram, managing partner of AT&T Solutions' multimedia call center service line.
Integrating the Call Information Manager into our call
center applications has simplified our programming environment considerably," said Steven Fuchs, principal consultant with Norstan's Call Center Solutions Group, a CT-Connect solution integrator.
Technology plays a key role in our call
center and Mitel is delivering the technology to meet our challenges for improving customer service," said Geoff Malange, project Manager at Surrey Metro Savings Credit Union.
We have long recognized the importance of integrating our call
blending functionality with Lucent's world class DEFINITY(R) Call Center solution.
The Versatility Series is our call center management software of choice for mass telemarketing," said Alasdair Campbell, Avantel's Senior Manager, Call Center Systems.
Versatility's architecture is based on open, non-proprietary systems, and it allowed us to readily integrate into an enterprise-wide business solution to support our call center operations.
Customers will be able to conference the call-waited call, place it on hold, or send the call to our Call
Answering voice mail service and have the caller receive a message.
Woody Long, Ruppman Telemarketing's telecommunications manager, stated, "Because of the advanced networking features of Spectrum, we are able to provide seamless call handling between all our call