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customer is always right

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customer is always right
Prov. In order to keep customers happy, the people who serve them should always obey their wishes. (Often cited as a principle of good business dealings; customers sometimes say it to the people serving them in order to try to get good service.) When I began working at the gift shop, my boss told me, "Remember, the customer is always right, no matter how stupid or rude you may think he is being."
See also: always, customer, right


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Customer service books and seminars teach us that "the customer is always right.
After all, I was the customer and we all know that the customer is always right.
The phrase, "The customer is always right," is often a great excuse for overcharging or the easy way out for consultants and suppliers.
 
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