Not only does the Apropos
solution facilitate personalized customer contact, but by providing agents with a 'dashboard view' of individual activity, it has given them a greater stake in the company's success.
The relationship with Solonis via this technology alliance agreement is a natural fit," said Apropos
Technology President and CEO David McCrabb.
for Customer Support enables first-interaction resolution to occur at any level within our company, and removes any manual escalation and notification required to leverage company-wide resources in the interaction management process," said Patrick Law, Vice President of Operations at Genpass.
Extending these capabilities, Apropos
also offers "automated triage," enabling organizations to further optimize first contact resolution and minimize the number of agents interacting with each customer.
Kent McNall, Apropos
' co-founder and president, said, "The core values of Apropos
are very synergistic with CRS.
CRS is pleased to welcome its newest team members from Apropos
Retail, who will continue working from their facility in Lynnwood, Washington, which will serve as the development hub for CRS' host / corporate systems applications.
Contact, Frank Leonard of Apropos
Technology, +1-630-472-9600 ext.
We are pleased to work with IBM/Informix to offer our joint customers, like Apropos
, a robust solution for developing and deploying their e-business applications.
Technology Shareholders Who Purchased Stock Through April
Technology , a leading provider of contact center communications management solutions, today announced the availability of its new Version 6.
Notice is hereby given that a class action lawsuit was filed on November 30, 2001, in the United States District Court for the Northern District of Illinois, on behalf of purchasers of Apropos
Technology will release financial results for the third quarter on Tuesday, October 26, 2004 after the market closes.
The Plaintiffs' Executive Committee in In re: Initial Public Offering Securities Litigation, 21 MC 92 (SAS) announces that a class action lawsuit was filed on behalf of purchasers of the securities of Apropos
has launched its own free, daily architecture and lifestyle newsletter - Dailyap.
a wholly-owned subsidiary of Enghouse Systems Limited (TSX: ESL), and Apropos