call back

(redirected from a callback)

call back

1. verb To return someone's phone call. In this usage, a noun or pronoun can be used between "call" and "back." If that's Paul on the phone, tell him I'll call him back later. Hi Dr. Ryan, I'm just calling back about the message you left me this morning.
2. verb To instruct someone to return to a particular place or situation. In this usage, a noun or pronoun is typically used between "call" and "back." As I walked to my car, my mom called me back to retrieve a textbook I'd almost forgotten.
3. verb To recall a defective item. In this usage, a noun or pronoun can be used between "call" and "back." If that part does in fact cause engines to overheat, then we have no choice but to call it back.
4. noun A return phone call. In this usage, the phrase is usually written as one word. I had been trying to reach Mary for weeks and finally got a callback from her last night.
5. noun An instruction to return to a particular place or situation. In this usage, the phrase is usually written as one word. As I walked to my car, I got a callback from my mom, who was holding a textbook I'd almost forgotten.
6. noun A recall of a defective item. In this usage, the phrase is usually written as one word. If that part does in fact cause engines to overheat, then we're going to have to do a massive callback.
7. noun A follow-up audition or interview, as when pursuing an acting role or applying for a job. In this usage, the phrase is usually written as one word. After months of fruitless auditions, I finally got a callback! I'm so excited that I don't even care that it's for an ointment commercial! I just got a callback from the recruiter—she wants me to come in for a second interview!
8. noun A reference to a past scene or plot development, as in a TV show. In this usage, the phrase is usually written as one word. The Gilmore Girls revival was full of callbacks to the original series.
9. noun In comedy, a joke that references an element used in a joke told earlier in the routine. In this usage, the phrase is usually written as one word. The callback that I've been using at the end of my set is really killing.
See also: back, call

call someone or something back

to call out that someone or something should come back. As she left, the clerk called her back. The clerk called back the customer.
See also: back, call

call someone back

 
1. to call someone again on the telephone. Since she is not there, I will call her back in half an hour. Carl called back Mary after his meeting was over.
2. to return a telephone call to a person who had called earlier. I got his message; I will call him back tomorrow. I have to call back my friend now.
3. Go to call someone or something back.
See also: back, call

call back

 
1. to call [someone] again on the telephone at a later time. Call back later, please. I will call back when you are not so busy.
2. to return a telephone call received earlier. The note says I am to call back. What did you want? This is Bill Wilson calling back.
See also: back, call

call back

1. Ask someone to return; also, ask that something be returned, as in He passed the first audition and was waiting to be called back, or These screws are defective; the manufacturer has called them back. [Late 1500s]
2. call someone back. Telephone someone in return, as in May I call you back next week? [Early 1900s]
See also: back, call

call back

v.
1. To contact, or attempt to contact, someone who has called previously, especially by telephone: When I got home from work, I called back my mother, who had left a message on my answering machine. I left a message asking the manager to call me back as soon as possible. I'll call back tonight when your parents are home.
2. To summon someone back to a previous situation or location: Just as I started walking away, the teacher called me back. The workers who were laid off are hoping that management will call them back as soon as the economy improves.
3. To recall something defective for repair: The company has called back all models of this car built in 2002. After discovering that the toy was unsafe for small children, the company was forced to call it back.
See also: back, call
References in periodicals archive ?
It's important to understand how callback will impact your contact center's key performance indicators (such as agent handle time and service level) and to figure out what new KPIs (such as callback hold time, callback punctuality, and reconnect rate) you should start tracking following a callback implementation.
Then my agent called me to go pick up sides and music for a callback and I set about working up the material.
You can go about your life and know that you will receive a callback when it's your turn to speak to an agent.
When hold time exists, Virtual Hold educates callers of their estimated wait time and gives them the choice of remaining on hold or receiving a callback.
With Virtual Hold solutions, customers who previously had to wait on hold can choose instead to hang up the phone, maintain their place in the calling queue and receive a callback just as promptly as if they had remained on the line.
Rather than wait on hold, customers can choose to hang up the phone, maintain their place in the calling queue and receive a callback just as promptly as if they had remained on the line.
In just one month of operation, over 60,000 callers experienced Virtual Hold and 51% of these customers selected a callback, resulting in a significant reduction of hold time.
STUN & NAT Traversal - A new optional module enables the IP Phone Developer Suite to support NAT (Network Address Translation) traversal by enabling the IP phone to modify IP addresses and ports via a callback function (RFC3489).
Customers who reach a contact center using Servion CallBack Manager may choose to wait in queue or request a callback.
When customers select a callback and enter their phone number, they are then free to go about their business as the system holds their place in the queue.
Virtual Hold informs callers of their estimated wait time and allows them to select a callback in the same amount of time as if they waited on hold.
Virtual Hold system enhancements have added new features and conveniences for customers, such as the ability to schedule a callback for up to seven days in the future.
As customers become more familiar with the system, the percentage of callers opting to receive a callback increases.
If a call center chooses not to use the Edify adapter, the Virtual Hold system assumes responsibility for announcing estimated wait time and informing the caller of his options: to receive a callback or to remain on hold.