can't make heads or tails (out) of (someone or something)
Cannot understand someone or something at all; cannot make any sense of someone or something. I've been working with the new software for hours, but I still can't make heads or tails out of it. I can't make heads or tails of that new guy in accounting. Sometimes, he's really friendly, and then other times he acts like he's never met me before. We tried identifying the hieroglyphs on the ancient tablet, but they were so archaic that we couldn't make heads nor tails of it.
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